Library Survey Results: One Month's Results

It was one month ago that we placed a survey on the homepage and on this blog asking users of the Chippewa Falls Public Library to tell us what they thought of the library.

Here's a quick breakdown of some of the results:

AGE

41% were over 55, with those 46-54 years old being the second largest group of respondents, at 19%.

GENDER

66.7% were female, 33.3% male.

RESIDENCY

61.9% of respondents live in the City of Chippewa Falls, 34.9% in Chippewa County, outside the city.

FREQUENCY OF USE

Occasionally (less than three times per year)--11.1%

5-10 times per year--25.4%

Once or twice per month--23.8%

Weekly--22.2%

More than once per week--17.5%

CUSTOMER SERVICE

On a scale from 1 to 5, with "1" being "Not At All" and "5" being "Very," the staff of the Chippewa Falls Public Library scored the following averages:

Welcoming--3.69

Friendly--3.98

Helpful--4.34

Knowledgeable--4.40

Efficient--4.24

Kid-Friendly--4.11

COLLECTION: PATRON RATING

The public scored our various collections of materials on a scale from 1 to 5, with "1" being "Poor" and "5" being "Excellent." The breakdown:

Adult Fiction--4.07

Adult Non-Fiction--3.98

Young Adult/Teen--3.48

Children's--4.30

Magazines--3.82

Audiobook/Book on CD--3.91

Music--3.86

Layout (Ease of Finding Materials)--3.85

OVERALL EXPERIENCE--NEGATIVE OR POSITIVE

Positive--93.7%

Negative--7.9%

These results are good, I think. They could, of course, be better. But I think the fact that 93.7% of the people who come in say their experience is a positive one is something to be proud of. I thank those who have taken the survey and encourage anyone who hasn't to take it.

And remember: if there's anything about the library you need to make known, email me directly at deschete@mycfpl.org. Your suggestions and complaints are welcome--and awaited.